Returns & Exchanges
At David's Cookies, we strive for 100% satisfaction with every delicious bite; if your order arrives damaged or does not meet our quality standards, please contact us within 15 days of receipt for a replacement or refund.
Inspect Your Order
Upon arrival, please check your package for any transit damage or discrepancies to ensure your baked goods are in perfect condition.
Contact Customer Support
Reach out to our team via email or phone with your order number and a brief explanation of the issue so we can assist you promptly.
Provide Photo Evidence
For quality assurance and claim processing, please attach photos of the product and packaging if there is visible damage or a quality concern.
Resolution and Processing
Once reviewed, we will issue a credit to your original payment method or arrange for a fresh replacement to be shipped at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing